Frequently Asked Questions

renta bed helps you find a room you'll love in a shared home, and pay for it one month at a time. The people who list rooms are Hosts: they live in the home themselves. The people who rent a room are Guests. Bookings, payments, messages and check-in all happen in one place.

No. renta bed does not own or manage the homes, and we're not an agent. Your Host rents the home and lives there, with their property owner's permission. We run the booking, the payments and the help when something goes wrong.

Anyone aged 18 or over who can pass our ID check. Guests are looking for an affordable room, and Hosts have a spare bedroom in the flat they rent and live in.

Young professionals, NYSC corps members, remote workers, people starting a new job or moving to a new city, and anyone who'd rather pay for one room each month than a whole flat each year.

Find a room, check your ID once, and send a request with your move-in date. The Host has 12 hours to answer. Once they say yes, you have 48 hours to pay for your first month. On move-in day you meet your Host, get your keys and check in together in the app. Then you pay before each new month for as long as you'd like to stay.

Set up your listing with photos, the rent and your house rules. Before it goes live you check your ID, check a rent payment from your own bank account, and add a bank account in your name. Guests then send you requests. You say yes or no, meet your Guest on move-in day, and get paid after each month they stay.

Private rooms in shared homes where the Host lives too. The bedroom is all yours, and you share the kitchen and living room. Some rooms have their own bathroom. Shared bedrooms aren't open for booking yet.

Not always. Each Host says whether their home is fully furnished (ready to move in: a furnished bedroom and living room, plus a kitchen with everyday essentials), semi-furnished or unfurnished, and you can filter your search by it. Each room page shows exactly what's there, and the photos help too.

One monthly price. Electricity, water, security and waste are always in the rent, so there are no meters to top up and no bills to split. Wi-Fi and cleaning are the Host's choice, and the room page says whether you get them. Backup power, like a generator, inverter or solar, is shown for your information and never costs extra. The price you see on a room already includes the 10% Guest fee. There's no deposit and no agent fee.

No. Each Host sets their own rent, depending on the area, the room and what comes with it. Room cards show the monthly total with the Guest fee included, so the number you see is the number you pay each month.

You pay one month at a time, before each month starts, and stay for as long as you like. On renta bed, a month is always 30 days, counted from your check-in day. There's no big rent to find each year. The only limit is the date your Host can host until, and the room page shows how far ahead you can book.

Yes. If a home has more than one room free, the room page lets you pick the one you want before you send your request.

Rooms show a "Free from" date, and we update it as bookings happen. A room isn't yours until your Host has said yes and we've confirmed your payment, so someone else can still get there first.

Yes, when the Host has offered viewing times. Viewings are in person and free, and you book a time from the room page. Video viewings are coming soon. If a room says "No viewing times right now", message the Host to ask. Each room shows its area as a circle on the map. You'll see the street address once you've paid, or when your Host sends it for your viewing.

A bedroom can hold 2 people at most, and the room page says how many people that room is for. Pets and overnight visitors are up to each Host's house rules, so read them or message the Host before you book. Ask your Host before anyone else stays or shares your room.

Open the room, pick your move-in date and send a request. You'll check your ID first if you haven't yet, and you agree to the home's house rules when you send it. Sending a request is free: you only pay once the Host says yes.

Your NIN and a quick live face check, done once, and your move-in date. That's it. The ID check takes about 2 minutes, and it works for hosting too if you ever want to.

Not yet. Every request waits for the Host to say yes or no. Once they say yes, the room is yours as soon as we've confirmed your first payment.

Up to 12 hours. If they don't answer in time, the request ends and you can ask for another room. You'll see the answer on My requests and in your notifications.

No. Sending a request is free. The only fee a Guest pays renta bed is the 10% Guest fee on the rent, shown on every room.

renta bed's Terms of Service and the home's house rules, which you see before you send your request. The copy you agreed to is saved with your booking, so you can always go back to it.

While you're waiting for an answer, you can cancel your request from My requests and send a new one with the date you'd like. Message your Host if you've already paid, and they'll help you work it out.

It's renta bed's 10% fee on the rent, added to each monthly payment and shown before you pay. On ₦100,000 rent, you pay ₦110,000. If you cancel, the fee is kept, unless you cancel within 1 hour of paying, when everything comes back. If the problem is on your Host's side, your fee becomes credit for your next place, and the credit lasts 12 months.

Through renta bed, never to the Host directly. Your first month is due within 48 hours of the Host saying yes. Each next month is due at least 48 hours before your current month ends, and we remind you 7 days, 3 days and 24 hours before. Your stay page always shows the one date and time, in Nigerian time, to pay by.

Every payment goes through renta bed. Card is the main way to pay, and bank transfer is the backup. The options you can use are shown at checkout.

No. Our payment partner handles your card or bank details on its own secure page. We keep the amount, date and status of each payment, and we never see your full card number.

No. There's no deposit on renta bed, and no holding fee either. If anyone asks you for one, don't pay it, and tell us from Help & safety.

Nothing is taken, and you can try again from your stay page. A real failed payment gives you 24 more hours. A payment only counts once we've confirmed it, so check your stay page rather than trusting a screen that says it's done.

Only that next month is let go. You stay until the end of what you've already paid for, then check out, and the room can be booked by someone else. Nobody is charged or removed automatically, and there's no late fee.

The booking ends and the room goes back on the site. If your payment failed or didn't fully arrive, you get 24 more hours. If you didn't try to pay at all, you get a strike. A strike lasts 12 months, and 3 strikes pause new bookings for 90 days. Hosts never see your strikes, and they never cost money.

Cancel from your stay page, and you'll see an itemised list of what comes back before you confirm. More than 7 days before check-in, the rent comes back. Within 7 days, one day's rent goes to the Host and the rest of the rent comes back. The Guest fee is kept either way, unless you cancel within 1 hour of paying, when everything comes back. If the Host cancels, your rent comes back in full, and your Guest fee becomes credit for your next place.

Choose "I'm moving out" on your stay, at least 14 days before your current month ends. That month becomes your last, and there's no fee for moving out. You and your Host then check out in the app and you hand back your keys.

Don't confirm check-in. Use Report a problem on your stay and tell us what's wrong. Your Host's payout for that month waits while a person at renta bed looks at it, and photos help if it's safe to take them. If they find the room failed check-in, your rent comes back in full, and your Guest fee becomes credit for your next place.

Start in Messages, because it's often quickest and we can see the conversation if you need us. If that doesn't fix it, open Help & your cases and tell us what happened. A person at renta bed looks at it, may ask both sides for their view, and tells you the decision and the reason. A complaint alone never takes money from anyone or bans anyone.

Yes. One account does both. Choose “Become a Host” or “Start renting” from your menu, and you can switch between the two whenever you like. Your name, phone and ID check carry over, so nothing gets asked twice. You just can't book your own room.

You can host if you rent the flat and live there yourself, you have a spare bedroom, and your property owner allows you to host paying Guests. A bedroom holds 2 people at most, you included. You'll need your NIN and the bank account you pay your rent from.

See your bookings and viewings, edit your listings, follow your payments, message your Guests, read your reviews and finish your Host verification, all from the menu.

Yes. Several rooms in one home go on the same listing. Each home gets its own listing and its own rent payment check, and you must live in any home you list. There's no charge to list and no subscription.

A Guest with a checked ID picks your room and a move-in date, and sends a request. You have 12 hours to say yes or no. After your yes, they have 48 hours to pay. Nothing is booked until you've said yes and we've confirmed their payment.

Your Guest pays through renta bed before each month, and you see every payment on your Payments page. You never need to chase anyone for rent, and there's no deposit to look after.

On the day each month of the stay ends, once your Guest has paid and checked in and nothing is disputed. We send it by bank transfer to the account in your name, and banks usually show it the same day.

A 10% Host fee on the rent, so you keep 90%. On ₦100,000 rent, you get ₦90,000. It only comes out of rent a Guest has actually paid. The Guest's own fee is separate and never comes out of your share.

Yes. You set your rent, your free dates and your house rules. Set the rent to cover electricity, water, security and waste, because those are always in it. House rules can't change renta bed's payments, refunds, safety, the number of people in a room, or anyone's rights, and you can't ask for a deposit or any extra fee.

Every Guest passes the same ID check before they can send you a request: their NIN and a live face check. You still decide who to say yes to, and you must treat everyone fairly. An ID check confirms who someone is. It doesn't promise how they'll behave.

No. All rent goes through renta bed. Asking for money outside it breaks our Terms and is always flagged, and money paid that way isn't covered by refunds or our help.

Keeping your listing true, your home safe, and your hosting allowed. That means having your property owner's permission and following the laws that apply to you, such as your state's tenancy law and your own tax. Tell us straight away if your lease or that permission changes.

Yes. Every Guest and Host checks their ID once, with their NIN and a live face check, before booking or hosting. Hosts also check a rent payment from their own bank account. These checks help a lot, but they can't promise how someone will behave.

We check people, not buildings, so we can't promise that. Your Host is responsible for the home's condition and safety. Read the listing, ask questions, book a viewing when you can, and always pay through renta bed. In danger? Call 112 first.

Keep all your chats and payments inside renta bed. Never send money to a Host's own bank account, and never share your password or login codes. We never ask for your password. If something feels off, tell us from Help & safety.

We use encrypted connections and only let people see what they need. Your Host only sees that your ID check passed, never your ID, NIN or selfie. We don't sell your information, and our Privacy policy lists who we share it with and why.

Use Forgot password on the sign-in page and check your spam folder for the email. If you signed up with Google, sign in with Google instead. Still stuck? Our account help page gets you to a person.

Sign in and open Settings. Guests and Hosts each have their own Settings page for your details, notifications and payments or payouts.

Message your Host straight away in Messages. If it isn't fixed, use Report a problem on your stay and we'll step in. For anything dangerous, call 112 first.

Open Help & safety and tell us what happened. Your report is private: the person you report isn't shown it. Not signed in, or locked out? Use the report form on our account help page. Please don't post other people's details in public.

Tap the help bubble on any page. It can answer most questions, and it passes anything it can't to a person at renta bed. You can follow your case on Help & your cases.